What are the advantages of the integration of an artificial intelligence in an insurance chatbot?
Intelligent chatbots have several advantages that can be particularly useful in the insurance world.
Simplified management
The processing of requests from the insured can be complex if it is carried out manually. A chatbot, on the other hand, is able to instantly treat many requests. In addition, it automatically records the content of each conversation, which considerably facilitates information collection.
Better customer experience
The chatbot makes it possible to unload employees of the insurance company of certain chronophagous and repetitive tasks. Human advisers can therefore devote themselves to higher added value missionsrequiring real expertise. In the end, AI contributes to the optimization of customer service, while improving the well-being of employees.
A reduction in costs
The implementation of an insurance chatbot makes it possible to considerably reduce operating costs. Indeed, The conversational agent generates a real productivity gain At the level of customer assistance, the subscription of contracts or the declaration of claim. This results in a global decrease in costs related to customer relationships.
7 cases of use of AI chatbots in the insurance sector
Chatbots based on artificial intelligence technologies can find a multitude of applications in the insurance sector. Here are some of the most interesting.
Customer assistance 24/7
Unlike a human advisor, a virtual assistant is available every day, at any time. He is therefore able to answer everyday questions from customers and prospects permanently. The possibility of receiving assistance 24 hours a day, 7 days a week, is particularly appreciated by the insuredbecause the constraints linked to the opening hours disappear.
Moreover, bots have the advantage of processing and instantly responding to most requests. In comparison, the waiting time is much longer when it comes to joining an advisor by phone or sending a message via a contact form. The availability and responsiveness of chatbots therefore have a very positive impact on the customer experience.
Insurance policy subscription
Conversational robots make it possible to simplify and streamline the subscription of insurance contracts. Rather than filling out a form or waiting for several minutes by calling a telephone standard, the prospect has only to answer the questions asked by the chatbot.
But this tool is not just a help for navigation in the subscription process: It is also a way to direct the customer to the most suitable contract. Through the questions asked, the bot can collect precious data in order to better understand the prospect and make him personalized recommendations.
Claims management
The tedious process of submission and processing of compensation requests can be considerably lightened with a chatbot. Indeed, in the context of manual claims management, employees must collect and transfer various information, from scattered documents.
On the other hand, with a conversational robot, The insured can easily fill out his declaration as a claim by answering a series of questions. The result is a quick and error -free treatment, but also a less tedious task for employees of the insurance company.
Calculation of quotes
A chatbot based on AI has the ability to calculate insurance quotes according to the information provided by prospects. The prices, guarantees and deductibles of the different fonts are clearly explained, which allows the customer to choose an offer that perfectly meets their needs.
The bot therefore plays an interpreter role between documentation, often bulky and written in an ineffective legal language, and the customer. The latter immediately understands what he can get and for what price.
Detection of fraud
Chatbots using artificial intelligence technologies can detect inconsistencies in a request made by a customer. So, the insurer is immediately warned if fraudulent or suspect details have been identified. It is therefore an excellent tool for prevention and detecting fraud.
Data analysis
A conversation between a chatbot and a client is also an opportunity to easily collect the comments of the latter, by inviting him to give his opinion on the products and services offered. The robot can even offer its interlocutor to respond to a more in -depth satisfaction survey.
The information collected can then be used To improve trade processes, to identify market trends or to personalize insurance offers.
Notifications and reminders
Finally, a bot is able to send notifications to customers of an insurance company in order to remind them of certain important deadlines, for example:
- The renewal of a police
- Payment of a premium
- Updating certain guarantees
To instantly respond to requests from insured, while simplifying different processes (such as managing subscriptions and claims), AI chatbots are valuable tools for insurers wishing to reduce their costs and improve customer experience.
