Management delegation: Definition
For an insurer, The management delegation is to outsource insurance contract management processes to a third partywhich is most often a delegate broker. Different missions can be subcontracted, from the subscription of contracts to the collection of premiums, including the management of claims and customer relations.
Delegate to deal with new challenges in the insurance sector
By delegating their contractual management activities, insurance companies can focus on the marketing of new productsbut also cope with the challenges of risk management, regulatory compliance or loyalty.
Indeed, at the time of termination in 3 clicks, the quality of service becomes a priority for insurers, anxious to keep their customers in the long term. Speed ​​and proactivity are the watchwords to offer a Fluid and innovative customer experience. However, the management delegation allows them to unload certain missions in order to focus on the most differentiating.
Moreover, insurance companies are faced with a strict regulatory framework that continues to evolve. Solvency II, fight against money laundering and terrorism financing (LCB-FT), Directive on insurance distribution (DDA), General Data Protection Regulations (GDPR), etc.
Beyond their impact on the organization and processes of insurers, these regulatory constraints often require the development of new expertise to be implemented. Again, The management delegation allows them to fully invest in their core businesswhile outsourcing certain complex and time -consuming tasks.
Finally, the delegation is a precious lever to optimize risk management at lower cost. Indeed, delegatee offers are increasingly added high value -added services such as detection of frauds or the implementation of pricing filters.
The benefits of the insurance management delegation
Based on the resources and skills of their delegatee, insurance companies can deploy new products with more flexibility. Indeed, outsourcing strengthens the sales force of insurers, which only accelerates and fluidifies the marketing of offers.
Moreover, the delegation is a source of satisfaction for the insuredwho benefit from a personalized customer relationship. Thanks to this management of contracts on a case -by -case basis, insurers can also collect valuable information on their customers. Data that can then be used to offer tailor -made offers and individual monitoringadapted to each insured.
Finally, the outsourcing of the most time -consuming processes, which present only a low added value, is an effective solution for achieve economies of scale. However, in a context of intensification of competition, controlling management costs becomes a real priority for insurance companies.
Frame the needs and perimeter of the delegation
Demonstrate internal pedagogy
Rely on an adapted management solution
